UX Training


Tailored UX Research training for your employees

 

Our experts provide in-house user experience training for your team. Bespoke courses on research and design are available for your team members: 

  • Junior User Researchers
  • Product Owners / Managers
  • Scrum Masters
  • Business Analysts
  • Content Designers
  • Interaction Designers
  • Marketers
  • Developers
  • Anyone who wants to learn about user research

Ask our UX experts to recommend you the best approach for your company

methods

In this module students will learn how to create a user research plan for projects at different development stages. They will learn how to chose the right methods for research based on the insights required, how to identify user groups and uncover their needs, and how to work with the design team to improve user experience.

At the end of the module students will be able to 

  • develop a research plan for a new or existing project
  • chose appropriate methods for research throughout the lifecycle of a project
  • create hypotheses about users and their pain points
  • estimate budget and timeline for user research
  • engage successfully with stakeholders 

In this module students will learn how to set-up and conduct a usability session in person or remote through hand-on exercises. They will learn how to ask questions without leading the participants, what materials to prepare for the session, how to record the session and take notes, what software to use for the session, how to analyse data and present the findings back to the team. 

At the end of the module students will be able to 

  • define questions and assumptions about a product to be tested 
  • write a script: create scenarios and write tasks for participants
  • conduct usability testing using a prototype 
  • conduct data analysis 
  • present research findings to the team and provide recommendations

In his session students will learn how to conduct in-depth interviews with real users, remote or in context, to validate assumptions and hypotheses.  

At the end of the module students will be able to   

  • conduct structured and unstructured interviews 
  • ask un-biased questions 
  • evaluate insights into users motivations and pain points through questions and observation 
  • analyse data 
  • present insights to others in the team

In this module students will learn how to moderate an open discussion with a group of participants and gain insights into their mental models and motivations.

At the end of the module students will be able to 

  • sample users in an unbiased way 
  • chose the right number of participants for a session
  • ask questions without leading participants
  • influence group dynamics to reduce bias and maintain focus on the desired topics
  • analyse data to uncover user insights

In this session, the participants will learn the theoretical aspects of ethnographic research and how to plan a field trip. 

At the end of the module students will be able to 

  • plan a field trip 
  • use observation skills to uncover user insights and opportunities
  • conduct interviews to validate assumptions and hypotheses 
  • conduct stakeholder debriefs

In this module students will learn how to identify user groups and how to capture users’ motivations, behaviours and needs.

At the end of the module students will be able to

  • create user groups by their motivations and behaviour in relation to the product
  • create personas documentation

In this module students will learn how to analyse data from different user research activities such as usability testing, interviews, questionnaires, contextual inquiries, card sorting and others. 

At the end of the module, students will be able to 

  • conduct data triangulation to uncover patters and insights
  • identify pain points and provide recommendations
  • present findings and establish a plan of action

In this module students will learn how to present user research findings to the team after conducting research and analysing data. 

At the end of the module, students will be able to 

  • engage successfully with the design team in debriefing sessions
  • produce persuasive presentations articulating users’ pain points and needs
  • produce visual artifacts to communicate insights to others
  • propose design recommendations and strategic actions

In this module students will learn how to use online and in-person structured questionnaires to measure user experience and uncover user insights.  

At the end of the module students will be able to

  • define survey purpose and limitations  
  • design questions to collect desired insights 
  • analyse data   

In this module students learn about cognitive bias in research activities, and how leading questions affect results when conducting user research. 

At the end of the module students will be able to 

  • recognise and avoid cognitive bias when conducting research activities  
  • ask questions without leading or prompting participants during user research activities 

In this module students will learn the different aspects of user sampling and recruitment, including recruitment of assisted digital users and users with a wide range of digital skills. 

At the end of the module students will be able to

  •  write a recruitment brief
  • use a selection of methods to find real users 
  • select representative samples of users eligible to take part in research  

In this module students will learn how to uncover users’ mental models and evaluate information architecture on a website. 

At the end of the module students will be able to

  • use a mix of card sorting materials and tools to identify users mental models
  • facilitate open and closed card sorting exercises with real users
  • analyse data
  • use tree testing exercises to validate patterns

In this module students will learn when and how to set-up an A/B or multi-variant testing. 

   Email us: info@uxsavvy.com  

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